For details please see Using the "Rx4DefsSEP" utility at In some instances, Symantec Technical Support may recommend the use ofĪn unsupported tool that automates the removal of corrupted SEPĭefinitions. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs
Click Start, Run, type in smc -stop, and push Enter.Ĭ:\Program Files (x86)\Common Files\Symantec Shared\VirusDefs\. Instructions for 64-bit Operating Systems: Right-click Symantec Endpoint Protection and click Start. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c. Note: If the User Account Control prompt pops up click Continue.Ĭ:\ProgramData\Symantec\Definitions\VirusDefs\ In the search bar type services and then press Enter. Click Start, Run, type in smc -stop, and push Enter. Right-click Symantec Endpoint Protection service and click Start. Click Start, Run, type in smc -start, and push Enter. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c. HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs Delete the downloaded data in the "C:\Documents and Settings\All Users\Application Data\Symantec\Liveupdate\downloads". Delete the data from the Definition folders:Ĭ:\Program Files\Common Files\Symantec Shared\VirusDefs\. Please see the Technical Information at the bottom of this Management Client you will need to temporarily disable Tamper Note: If you are unable to stop the Symantec Right-click Symantec Endpoint Protection and click Stop. Click the Start button and then click Run. Click Start, Run, typing in smc -stop, and pushing Enter. Stop the Symantec Endpoint Protection Services:. Right-click Symantec Endpoint Protection and click Start.Instructions for 32-bit Operating Systems:. For instructions, see How to back up the Windows registry. Modify only the registry values that are specified. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. WARNING: In the next steps you will edit the Windows registry. Delete the data from the Definition folders:Ĭ:\ProgramData\Symantec\Definitions\VirusDefs\. Please see the Technical Information at the bottom of this document for instructions. Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Right-click Symantec Endpoint Protection and click Stop. Note: If the User Account Control prompt pops up click Continue. 
In the search bar type services and then press Enter.
Click Start, Run, type in smc -stop, and push Enter.
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